Outlook Sync Issue - Error Code: FC0020 - No Signature of Method: <Field Name>.Retrun() Is Applicable for Argument Types: (Null)

(Doc ID 2319862.1)

Last updated on OCTOBER 21, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Microsoft Outlook

Data Synchronization Error

ERROR
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Application experienced technical difficulties. Further troubleshooting should be done by technical support. Error code: FC0020

The message is oracle.jbo.service.errors.ServiceException:
JBO-25180: Exception in expression &quot;PersonDEO.OwnerName_c&quot;: groovy.lang.MissingMethodException : No signature of method: PartyEO_Person_PersonPartyVOToPersonDVO_PersonDVO.retrun() is applicable for argument types: (null) values: [null]
Possible solutions: run(), run(), run(java.io.File, [Ljava.lang.String;), getAt(java.lang.String)


STEPS
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The issue can be reproduced at will with the following steps:
1. Attempt sync.
2. error is thrown.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use Outlook.

Changes

 

Cause

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