Internal Organization Hierarchy Is Invisible And Not Found Using Search Function

(Doc ID 2320331.1)

Last updated on OCTOBER 23, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
---------------
The Internal Organization Hierarchy is invisible and cannot be found using the Search function

EXPECTED BEHAVIOR
-----------------------
It is expected that the Organization Hierarchy will be displayed

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Resource Directory
2. Search for the Internal Organization Hierarchy
3. See that it is not displayed

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot view the organizational hierarchy through resource directory.

Cause

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