The Advanced Search on Contacts with the Job Title field added; the search options include "Starts with" and "Equals" but not "Contains". (Doc ID 2321272.1)

Last updated on MARCH 29, 2019

Applies to:

Symptoms

On : 11.12.1.0.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
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The Advanced Search on Contacts with the Job Title field added; the search options include "Starts with" and "Equals" but not "Contains".

EXPECTED BEHAVIOR
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Expecting to have the "Contains" search option for Job Title field.

STEPS
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The issue can be reproduced at will with the following steps:
1. Login to Sales Cloud
2. Navigate to SUI > Sales > Contacts
3. Click the Advanced Search icon
4. Add the field Job Title
5. The search options include "Starts with" and "Equals" but not "Contains"

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot search contacts on Job Title with contains operator.

Changes

Cause

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