When Switching Tabs On A Primavera Analytics Dashboard the Error "Internal Server Error (503). The Server Encountered an Internal Error or Misconfiguration and Was Unable to Complete Your Request." Occurs Intermittently

(Doc ID 2321616.1)

Last updated on OCTOBER 31, 2017

Applies to:

Primavera Analytics Cloud Service - Version 17.7 and later
Information in this document applies to any platform.

Symptoms

When attempting to select different tabs in Analytics, the following error occurs.

ERROR
-----------------------

Fatal:A problem occurred during the extraction of the response data:\nService Unavailable (503).
Internal Server Error

Internal Server Error - Write

The server encountered an internal error of misconfiguration and was unable to complete your request.
Reference #4.27bb1002.1507631307.e1d404e


STEPS
-----------------------
The issue can be reproduced intermittently with the following steps:
1. Login to Analytics.
2. Select 'Dashboard'.
3. Select a different tab.


Changes

 

Cause

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