Not Receiving Appointnemnt Reminder Notificaion emails

(Doc ID 2321854.1)

Last updated on NOVEMBER 17, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On :  11.1.11.1.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR  
---------------
User has the following profile options set to "y" yet no appointment reminder notifications are received in email:
ZMM_ACTIVITY_TASK_NOTIF_RESOURCE
ZMM_ACTIVITY_TASK_NOTIF_PAST
ZMM_ACTIVITY_TASK_NOTIF_OWNER
ZMM_ACTIVITY_TASK_NOTIF_LIST
ZMM_ACTIVITY_TASK_NOTIF_EMAIL
ZMM_ACTIVITY_NOTIFICATION_LIST_REMINDER
ZMM_ACTIVITY_EMAIL_REMINDER
ZMM_ACTIVITY_DEFAULT_REMINDER
ZMM_ACTIVITY_APPT_NOTIF_RESOURCE
ZMM_ACTIVITY_APPT_NOTIF_OWNER
ZMM_ACTIVITY_APPT_NOTIF_LIST
ZMM_ACTIVITY_APPT_NOTIF_EMAIL

EXPECTED BEHAVIOR
-----------------------
Appointment reminders should be received

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create Appointment
2. Schedule Generate Appointment Reminder process
3. Reminder email's not received

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot .

Cause

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