Contact E-Mail Is Not Getting Refresh In Contact Sub Tab In Lead Object

(Doc ID 2322000.1)

Last updated on OCTOBER 30, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Leads, Sales Campaigns

ACTUAL BEHAVIOR
---------------
Contact E-Mail is not getting Refresh in Contact sub tab in lead object

1.created a button for pulling data from Lead to contact.
2.We used below-mentioned fields to pull data from the lead to contact.
Name, Company, Job Title, Telephone number, Email Address, Job Level

3.In lead detail page if we edit job title and the E-mail etc. After clicking on the updated button and save The job title has changed in contact sub tab, why for the E-mail is not updated?

Steps to reproduces:
1.Login Application
2.Create a lead with primary contact
3.Click on save and continue
4.Modified some fields like Job Title, Job level, and E-Mail in lead detail page.
5.Click on Update Contact Button
6. Click on Save
7.Go to Contact sun tab and E-Mail is not updated
8.After save and close and reopen that lead we can see the E-Mail field is updated.


EXPECTED BEHAVIOR
-----------------------
Contact E-Mail to Refresh in Contact sub tab in lead object

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Steps to reproduces:
1.Login Application
2.Create a lead with primary contact
3.Click on save and continue
4.Modified some fields like Job Title, Job level, and E-Mail in lead detail page.
5.Click on Update Contact Button
6. Click on Save
7.Go to Contact sun tab and E-Mail is not updated
8.After save and close and reopen that lead we can see the E-Mail field is updated.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue,Contact E-Mail is not getting Refresh in Contact sub tab in lead object

Cause

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