ER: Audio Messages Sent Via A Facebook Private Chat Do Not Show Up At All In Engage

(Doc ID 2322047.1)

Last updated on OCTOBER 30, 2017

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.


Problem Description

Customer sent an audio message via Direct Message, but in Engage that message does not show any content. It is simply blank.


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