ER: Audio Messages Sent Via A Facebook Private Chat Do Not Show Up At All In Engage

(Doc ID 2322047.1)

Last updated on OCTOBER 30, 2017

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Goal

Qn1:
Problem Description
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Customer sent an audio message via Direct Message, but in Engage that message does not show any content. It is simply blank.

Solution

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