Error Logging Into Account Reconciliation Cloud Service (ARCS): "CSSUSERNOTProvisionedException EPMCSS-0413"

(Doc ID 2322439.1)

Last updated on NOVEMBER 28, 2017

Applies to:

Oracle Account Reconciliation Cloud Service - Version 16.03.53 and later
Information in this document applies to any platform.

Symptoms

You're attempting to login to ARCS but the following error appears: "com.hyperion.css.CSSUserNotProvisionedException EPMCSS-01413: Failed to get user. User joe@company.com not provisioned for application FCC:FCCApp. No action required".  The user has the proper provisioning in ARCS. 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms