When account assignment is run for an account, all territories are assigned not taking the auxiliary dimension into consideration. (Doc ID 2322708.1)

Last updated on AUGUST 27, 2023

Applies to:

Symptoms

On : 11.12.1.0.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
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An auxiliary dimension is being used on account and associated with custom classification. Every account is populated with a dimension value in the custom field and also assigned the corresponding classification. Each territory is uniquely assigned with a auxiliary dimension value. When account assignment is run for an account, all territories are assigned not taking the auxiliary dimension into consideration.

EXPECTED BEHAVIOR
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When territory assignment is run it should have assigned a specific territory based on the auxiliary dimension.

STEPS
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The issue can be reproduced at will with the following steps:
1. Login to Sales Cloud application
2. Navigate to SUI > Sales > Accounts
3. Search for and Edit account
4. Select Actions > Run Assignments

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, account territory assignment is not working.

Cause

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