"View Image" Very Slow Or Not Working At All

(Doc ID 2322721.1)

Last updated on OCTOBER 30, 2017

Applies to:

Oracle Fusion Receivables Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms


Navigator > Billing > Manage Transactions

Search for Invoice:

View Image

A number of users (including myself) have been reporting that the "View Image" button in Billing is causing a lot of grief. It's very inconsistent where sometimes an Invoice will come up as an image, but most of the time it takes 5-10 minutes to bring a simple invoice up. I managed to replicate the issue a few times and even got the system to come up with an error message (attached).

ERROR
-----------------------
A connection to the server has failed (status=504)

Cause

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