When Edit/Run BI Agent Either Hangs the Browser or Keeps Spinning

(Doc ID 2322854.1)

Last updated on OCTOBER 30, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Analytics

ACTUAL BEHAVIOR
---------------
Can't edit Agent

When trying to edit or run an agent, get an Oracle BI Delivers box that has the spinning symbol displays and nothing else happens.

EXPECTED BEHAVIOR
-----------------------
Agent details should open or be edited

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Edit or run agent
2. It keeps spinning and system hangs.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot work with agents

Cause

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