Outlook: Sync Issue When Using Custom Choice Lists as Local Filters

(Doc ID 2323067.1)

Last updated on NOVEMBER 04, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Goal

Issue in sync when trying to add FCL / DCL custom fields as filterable (in Edit Sync Settings) in order to be used as local filters in Outlook.

The business requirement is to use the custom choice lists fields as local filters, without having them exposed on the Outlook Layout. The first sync finishes successfully, but the next full sync ends with error.

[17-10-16 15:47:33.340544,T12176] [ERROR] [first chance exception]: struct fcd::field_not_supported: "personVIP_cPicklist" doesn't contain field "ParentType"
[17-10-16 15:47:33.341544,T9632] [info] [logf]: !sd_synchronization::'anonymous-namespace'::sync_picklist
[17-10-16 15:47:33.350545,T9632] [info] [logf]: !sd_synchronization::salesdesktop_sync_host::load_picklists
[17-10-16 15:47:33.356550,T9632] [info] [sync_manager]: synchronization finished. result: error (result code: , result message: '"personVIP_cPicklist" doesn't contain field "ParentType"', total duration: 5.157 seconds)
[17-10-16 15:47:33.365056,T9632] [info] [connector_site]: [15:47:33.365056],<T9632>,{gen}: purpose=request_handler soap_file='soap_2017-10-16T13-47-23-102.xml.gz.bin' file_size='359542'
[17-10-16 15:47:33.455148,T12176] [info] [sync_manager]: get_state for 'Remote' {A39CD3A8-08CA-AE92-4C86-1EE99FB1095B} and 'Local' {43BDAC73-08A5-449F-8CE2-E4DD2DA7A5DE}

 

Solution

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