Lead Has Lost Associations With Contacts

(Doc ID 2323251.1)

Last updated on OCTOBER 31, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Goal

We have leads where the primary contact field has to be reselected (even if the contact is already there, and I can see it form the Contact tab under Lead). I can see this from the fact that if the contact is already picked, there is an X near the name, instead now there is still the picklist to open.

The customer says that in the past was not like that.
 

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms