Item Customization Persisting on Order When Item Removed Through emptyCart() method on viewModel

(Doc ID 2323256.1)

Last updated on OCTOBER 31, 2017

Applies to:

Oracle Commerce Cloud Service - Version N/A to N/A
Information in this document applies to any platform.

Symptoms

After a customer removes all items previously added in their Bag (which now has Total Amount 0) and they log-out/log-in, the Bag then shows with a non-zero Total Amount but does not include any products.

This often seen when the customer is having more than just the product added such as customizations to the product.

Cause

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