Cannot Access Period Close And General Accounting Dashboard Gateway Timeout

(Doc ID 2323267.1)

Last updated on DECEMBER 08, 2017

Applies to:

Oracle Fusion General Ledger Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Close Accounting Period-Close Ledgers

When attempting to Change DAS on the Period Close Screen, the application hangs for several minutes and the below error occurs.

ERROR
-----------------------
Gateway Timeout

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigator
2. Period Close
3. Change DAS

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use the Period Close Screen.

Cause

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