NullPointerException when creating A Hierarchy.

(Doc ID 2323373.1)

Last updated on NOVEMBER 09, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Partner Management

When attempting to add an manager on the hierarchy in the partner page,
the following error occurs.

ERROR
-----------------------
jave.lang.NullPointerException.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. PArtner management
2. PArtners
3. Search for a partner on find
4. Edit partner
5. Find the partner Marcos santos
6. Add manager names and click ok
7. Error pops up

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot Customer cannot add manager on the Hierarchy>.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms