CX Cloud: Cust Child Data Isn't Shown When Opening the Child Rec After Creation (Doc ID 2323698.1)

Last updated on NOVEMBER 02, 2017

Applies to:

Oracle Fusion Mobile Sales Cloud Service - Version 11.12.1.0.0 to 11.12.1.0.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

Custom Object's data in CX Mobile is not displayed when opening the record again.

1. Create a record of child object (example: Activities, a child of an Appointment). Save the record.
2. When you open the record again, the data isn't shown
3. The data actually has been saved--there's data when you check the child record in SUI

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms