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OSC Mobile: Disable duplicate notification when creating accounts or contacts (Doc ID 2323708.1)

Last updated on NOVEMBER 02, 2017

Applies to:

Oracle Fusion Mobile Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On: 11.12.1.0.0 version, Classic Mobile Sales App

ACTUAL BEHAVIOR
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After disabling the account duplication notification in OSC by disabling the ZCM_ACC_DUP_NOTIFICATION and ZCM_ACC_EXACT_NAME_MATCH profile options; the duplicate notification screen still comes up if accounts are created in the Mobile app.


EXPECTED BEHAVIOR
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Duplicate notification screen should not show up in Mobile UI.


STEPS
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The issue can be reproduced at will with the following steps:
1. Disable profile options ZCM_ACC_DUP_NOTIFICATION and ZCM_ACC_EXACT_NAME_MATCH by setting the SITE value to "FALSE"
2. Create an account in Mobile > Enter the name of an already existing account > Fill in the rest of required fields > Click on Done > The duplication screen comes up and shows the Matched Accounts.


BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users experience a different behavior in SUI and MUI when creating new accounts with similar name as existing account records.

Cause

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