Trial Billing Run BILLOPEN Job Going In Error

(Doc ID 2324084.1)

Last updated on NOVEMBER 20, 2017

Applies to:

Oracle Financial Services Revenue Management and Billing Cloud Service - Version NA and later
Information in this document applies to any platform.

Symptoms

On : NA version, BT - Batch

PROD: Trial Billing Run BILLOPEN Job going in error.

PD team has applied some patches in PROD recently and post that ran Trial Billing where the BILLOPEN job going in error as mentioned below. Please analyze the issue on priority and get it fixed if related to patch applied, so that issue can be mitigate in month end billing run.

Expected Behaviour
--------------------

Previous pending trial bill should get deleted and new pending trial bill should get generated and entries made in trial bill and trial bill logs.


ERROR
-----------------------
Error: CIPBICGC - Bill ID 060001708871 Sequence 00001 0600080325 combination, duplicate key error.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms