Error Changing Password: "IAN-3042204: An error occurred while verifying the old user password during change password operation."

(Doc ID 2324464.1)

Last updated on NOVEMBER 14, 2017

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 15.1.0.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to change a password in password management
the following error occurs.

ERROR

IAN-3042204: An error occurred while verifying the old user password during change password operation.


STEPS

The issue can be reproduced at will with the following steps:
1. Navigate to Identity Self Service
2. Change a password, enter old and new password, Submit
3. See error pop up

BUSINESS IMPACT

The issue has the following business impact:
Due to this issue, users cannot change a password.

Changes

 

Cause

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