Primavera Team Member Password Recovery Page Cannot be Displayed. Error is received:"This page is Unreachable - Gateway Timeout.'

(Doc ID 2324768.1)

Last updated on NOVEMBER 09, 2017

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 15.1.6.3 to 17.9.0.0 [Release 15.1 to 17.9]
Information in this document applies to any platform.

Symptoms

When changing a password or attempting to logout of P6 Team Member receive the error:

ERROR
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"Page cannot be displayed."


STEPS
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From the page above do the following:
1. Click "Forget Password" from main page.
2. Identify yourself with a user login and answer the challenge questions.
3. Enter a new password.
4. A message displays that the password has been changed.
5. Click the "Back to login" button.
6. Receive the error "This page is Unreachable - Gateway Timeout.".

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot connect properly to the cloud URL.

Cause

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