CX Cloud Mobile - First Click On Accounts Takes Approx 100 Seconds

(Doc ID 2324786.1)

Last updated on NOVEMBER 03, 2017

Applies to:

Oracle Fusion Mobile Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, CX Mobile Application, pod: cbin-dev1

ACTUAL BEHAVIOR
---------------
CX Mobile - First click on Accounts takes approx 100 seconds

EXPECTED BEHAVIOR
-----------------------
Click on Account should load the Accounts immediately

STEPS
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The issue can be reproduced at will with the following steps:
1) Install CX Cloud Mobile (Version: 11.12.1.8.4 - 18 AUGUST)
2) Login to mobile app
3) Download customizations
4) Restart app
5) Login again and then click Shuttle Menu>Accounts
6) Notice it takes approx 100 seconds for the account list to load.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot successfully work with Account object

Changes

 

Cause

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