Add-on Disabled after Microsoft Office Update Was Applied

(Doc ID 2324816.1)

Last updated on NOVEMBER 03, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Microsoft Outlook

Users in a site are blocked by the Add-On which is been disabled, they try to re-enable it with no success, also they try to reinstall it but it didn't work.


ERROR
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[Tray Icon]: Internal error: Oracle Sales Cloud for Outlook has encountered an error. Please contact your system administrator.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Add-in is disabled. attempt to re-enable it failed
2. Attempt to reinstall failed also.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot Outlook application.

Changes

 

Cause

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