Outlook Error Message after Synchronization Finished Successfully

(Doc ID 2325184.1)

Last updated on NOVEMBER 06, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Microsoft Outlook

After the Outlook synchronization error message is received.

ERROR
-----------------------
17-10-20 04:17:40.624948,T7748 info sync_manager: synchronization finished. result: success (result code: SW0000, result message: 'synchronization completed successfully', total duration: 59.687 seconds)
17-10-20 04:17:40.633956,T7748 info connector_site: 04:17:40.633956,,{gen}: purpose=request_handler soap_file='soap_2017-10-19T22-46-35-693.xml.gz.bin' file_size='215771'
17-10-20 04:17:40.719269,T7496 info sync_manager: get_state for 'Remote' {E955A29B-3D50-D327-4D84-848F5C083E85} and 'Local' {B1CCDB3B-1A92-4A24-B8EB-B291DE6E95B0}
17-10-20 04:17:41.928308,T7496 info script: Copying raw Fusion package files to output.
17-10-20 04:17:41.955856,T7496 info script: Finished copying Fusion files. Duration: 27 ms.
17-10-20 04:17:41.955856,T7496 info script: Parsing Fusion package.
17-10-20 04:17:44.291767,T7496 info script: Finished parsing Fusion package. Duration: 2336 ms.
17-10-20 04:17:44.291767,T7496 info script: Started build.
17-10-20 04:17:44.292269,T7496 info script: Copying raw package files to output.
17-10-20 04:17:45.333497,T7496 info script: Finished copying files. Duration: 1041 ms.
17-10-20 04:17:45.333497,T7496 info script: Validating package.
17-10-20 04:17:45.555152,T7496 warn script: Explorer toolbar command with id "NewJournalEntryForContact" will work only in Outlook 2010 and newer.
17-10-20 04:17:45.555652,T7496 warn script: Explorer toolbar command with id "NewTaskForContact" will work only in Outlook 2010 and newer.
17-10-20 04:17:45.556153,T7496 warn script: Explorer toolbar command with id "NewMessageToContact" will work only in Outlook 2010 and newer.
17-10-20 04:17:45.556153,T7496 warn script: Explorer toolbar command with id "NewMeetingWithContact" will work only in Outlook 2010 and newer.
17-10-20 04:17:45.557155,T7496 warn script: Explorer toolbar command with id "Call" will work only in Outlook 2010 and newer.
17-10-20 04:17:45.563160,T7496 ERROR script: Field "ParentValue" is not defined on type "leadSubsector_cPicklist". Reference: type "lead", form "lead.form.main", widget "lead.Field.Subsector_c", parameter "filter".
17-10-20 04:17:45.563160,T7496 info script: Finished validating package. Duration: 230 ms.
17-10-20 04:17:45.563660,T7496 ERROR script: Package validation failed. Files will not be copied to output.
17-10-20 04:17:45.564661,T7496 ERROR Script Engine: build.js(105,3) : Script run-time error. Oracle Sales Cloud for Outlook has encountered an error. Please contact your system administrator. (Microsoft JScript runtime error 0x800a139e)
17-10-20 04:17:45.564661,T7496 ERROR Script Engine: fsn_build.js(1225,3) : Script run-time error. Oracle Sales Cloud for Outlook has encountered an error. Please contact your system administrator. (Microsoft JScript runtime error 0x800a139e)
17-10-20 04:17:45.565161,T7496 ERROR Script Engine: fsn_build.js(1225,3) : Script run-time error. Oracle Sales Cloud for Outlook has encountered an error. Please contact your system administrator. (Microsoft JScript runtime error 0x800a139e)
17-10-20 04:17:45.565161,T7496 ERROR first chance exception: class _com_error: Microsoft JScript runtime error: Oracle Sales Cloud for Outlook has encountered an error. Please contact your system administrator. (0x80020009 Exception occurred.)
17-10-20 04:17:45.566161,T7496 ERROR compp: Error occurred while calling object event.Microsoft JScript runtime error: Oracle Sales Cloud for Outlook has encountered an error. Please contact your system administrator. (0x80020009 Exception occurred.)
17-10-20 04:17:46.335204,T7496 ERROR gen: COM exception: Microsoft JScript runtime error: Oracle Sales Cloud for Outlook has encountered an error. Please contact your system administrator. (0x80020009 Exception occurred.)
17-10-20 04:17:46.336705,T7496 ERROR Tray Icon: Oracle Sales Cloud for Outlook cannot start: Oracle Sales Cloud for Outlook has encountered an error. Please contact your system administrator.
17-10-20 04:17:46.686450,T7496 info logf: Queued call was terminated by exception. Exception was ignored.
17-10-20 09:51:31.070811,T7496 info sync_scheduler: run scheduled upstream synchronization
17-10-20 09:51:31.072312,T7496 info sync_manager: run synchronization
17-10-20 09:51:31.396807,T6956 info sync_manager: create connectors for synchronization
17-10-20 09:51:31.490557,T9392 warn connector_site: 09:51:31.490557,,{gen}: Reconnecting... (Try 0 from 0)
17-10-20 09:51:31.521808,T9392 info connector_site: 09:51:31.521808,,{gen}: purpose=request_handler soap_file='soap_2017-10-18T04-45-55-236.xml.gz.bin' no_data
17-10-20 09:51:31.521808,T9392 ERROR connector_site: 09:51:31.521808,,{first chance exception}: struct synchronization::sync_storage::transport_error: Failed to send http request. The server name or address could >not be resolved
17-10-20 09:51:31.537433,T6956 ERROR sync_manager: Failed to send http request. The server name or address could not be resolved
@@@@result:error
17-10-20 09:51:31.537433,T7496 info sync_manager: get_state for 'Remote' {E955A29B-3D50-D327-4D84-848F5C083E85} and 'Local' {B1CCDB3B-1A92-4A24-B8EB-B291DE6E95B0}
17-10-20 09:51:31.537433,T7496 ERROR Tray Icon: Connection error: Message: Failed to send http request. The server name or address could not be resolved


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Sync Outlook
2. Receive error

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users are not sure Outlook is functioning properly.




Changes

 

Cause

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