Outlook Not Starting - Error Message 'Children.Length' Is Null or Not an Object

(Doc ID 2325185.1)

Last updated on NOVEMBER 06, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

 After MDS Cleanup Outlook is not starting. Errors found in the logs:

Script Engine: generate_forms.js(1219,4) : Script run-time error. 'children.length' is null or not an object (Microsoft JScript runtime error 0x800a138f)
17-10-31 18:13:08.974588,T8132 ERROR Script Engine: build.js(115,3) : Script run-time error. 'children.length' is null or not an object (Microsoft JScript runtime error 0x800a138f)
17-10-31 18:13:08.975088,T8132 ERROR Script Engine: fsn_build.js(1225,3) : Script run-time error. 'children.length' is null or not an object (Microsoft JScript runtime error 0x800a138f)
17-10-31 18:13:08.975088,T8132 ERROR Script Engine: fsn_build.js(1225,3) : Script run-time error. 'children.length' is null or not an object (Microsoft JScript runtime error 0x800a138f)
17-10-31 18:13:08.975588,T8132 ERROR first chance exception: class _com_error: Microsoft JScript runtime error: 'children.length' is null or not an object (0x80020009 Exception occurred.)
17-10-31 18:13:08.975588,T8132 ERROR compp: Error occurred while calling object event.Microsoft JScript runtime error: 'children.length' is null or not an object (0x80020009 Exception occurred.)
17-10-31 18:13:09.764665,T8132 ERROR gen: COM exception: Microsoft JScript runtime error: 'children.length' is null or not an object (0x80020009 Exception occurred.)

Changes

 

Cause

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