Error: "response_code": "9999","response_desc": "For Role pm_globalrole and details provided, no such user found" When Attempting to Create a Project via API

(Doc ID 2325279.1)

Last updated on NOVEMBER 09, 2017

Applies to:

Instantis EnterpriseTrack Cloud Service - Version 17.1 and later
Instantis EnterpriseTrack - Version 17.1 and later
Information in this document applies to any platform.

Symptoms

The following error occurs when attempting to create a Project using the Instantis EnterpriseTrack API:

"response_code": "9999","response_desc": "For Role pm_globalrole and details provided, no such user found"

STEPS TO REPRODUCE:

  1. Log into Instantis EnterpriseTrack
  2. Navigate to the Administration page
  3. Navigate to the Import/Export tab
  4. Click the Download Integration Template link
  5. Click the Download link under the Create column for Project for either XML or JSON
  6. Fill in the Template
  7. Run the API to create the project
  8. Receive the following error: "response_code": "9999","response_desc": "For Role pm_globalrole and details provided, no such user found"}

Changes

 

Cause

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