User-Defined Report (UDR): 'Shell Information / Project/Shell Mailbox email id = Job Mailbox Email ID' Not Being Returned for All Shells/projects

(Doc ID 2325347.1)

Last updated on NOVEMBER 08, 2017

Applies to:

Primavera Unifier Cloud Service - Version N/A and later
Primavera Unifier - Version 9.7 and later
Information in this document applies to any platform.

Symptoms

On Unifier : Any Version

A company level User-Defined Report (UDR) is configured to return the 'Shell Information / Project/Shell Mailbox email id = Job Mailbox Email ID' for all Shells/Projects that are Active, On-Hold and/or View-Only.

Expected Result: Any/all Shells/Projects Mailbox identifier should be returned to the UDR.

Actual Result: The value is missing from shells/projects created after any given date e.g., the date a change was last made to the environment.

Cause

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