Dispute Does not Get Removed After Dispute Expired

(Doc ID 2325446.1)

Last updated on NOVEMBER 06, 2017

Applies to:

Oracle Fusion Advanced Collections Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On Oracle Fusion, 11.12.1.0.0 version, ON Collections dispute. After a dispute expired, the collection workbench still shows the amount as disputed. The history tab says pending approval.


EXPECTED BEHAVIOR
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Expecting to be able to see the transaction with the correct amount


STEPS
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The issue can be reproduced at will with the following steps:
1. Setup Credit memo Approval BPM task to have a resource as approver.
2. On Collections > Customer > Collection workbench Raise a dispute request
3. Wait until the notification gets expired
4. It gets removed from both the initiator's and approvers task list
5. The history tab says pending approval. But, the collection workbench still shows the amount as disputed.


Cause

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