R12 Engagement Cloud: How To Turn Off Auto Closing Feature in Oracle Engagement Cloud Service Request?

(Doc ID 2325478.1)

Last updated on DECEMBER 08, 2017

Applies to:

Oracle Fusion Engagement Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Goal

How to turn off auto-resolving and auto-closing feature in Service Requests?
 

Solution

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