User Not Receiving Email Notifications for Publish Posts

(Doc ID 2325748.1)

Last updated on NOVEMBER 13, 2017

Applies to:

Oracle Social Marketing Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : NA version, Publish

ACTUAL BEHAVIOR
---------------
No email notification for Twitter

User turned on email notifications for a specific post but never received the email when it was published.

EXPECTED BEHAVIOR
-----------------------
Email is delivered to user on post.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, user was not able to rely on email notification for this particular post.

Cause

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