Outlook: Sync Error - Event "user_before_delete" on type "salesParty"

(Doc ID 2325751.1)

Last updated on NOVEMBER 10, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On ccou.crm: 11.12.1.0.0 version, Microsoft Outlook

When attempting to obtain package from the server
the following error occurs.

ERROR
-----------------------
Oracle Sales Cloud for Outlook has encountered an error. Please contact your system administrator.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Install outlook addon
2. Configure the login box and attempt to login
3. Error shows up when downloading the outlook package / performing the sync

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot download the customization

Cause

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