Synchronization Issue - Unable to Display the Form Needed to View This Message

(Doc ID 2325813.1)

Last updated on NOVEMBER 08, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Microsoft Outlook

When attempting to perform an Outlook sync,
the following error occurs.

ERROR
-----------------------
“Impossible d'afficher le formulaire nécessaire pour visualiser ce message. Contactez votre administrateur. (0x80040119 Unknown error 0x80040119)”


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log into Outlook via OSC Outlook plugin.
2. Attempt to perform Outlook sync.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot complete the Outlook sync successfully.

Changes

 

Cause

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