Click To Call Cloud Service: Destination Number Not Answering And Call Attempt Terminates

(Doc ID 2325925.1)

Last updated on NOVEMBER 07, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Symptoms

On : N/A version, Call Infrastructure

ACTUAL BEHAVIOR
---------------
Destination number ringing, not answering, and call terminates.


EXPECTED BEHAVIOR
-----------------------
Destination number answers call

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Call affected destination number directly and compare with calling destination number via click to call. Click to call attempt will fail. Calling directly will work.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot reach agents

Cause

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