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Unable To Process Open On Severance Employees (Doc ID 2325941.1)

Last updated on SEPTEMBER 09, 2020

Applies to:

Oracle Fusion Benefits Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Goal

On : 11.12.1.0.0 version, Manage Benefits

Unable to process Open on severance employees

Unable to process Open on severance employees. Customer does not have an assignment status for severance employees to continue benefits. However, a formula is in place to provide the ability to process life events i.e. Open. This was working until the beginning of October. The original formula has been modified based on the error seen. With the update events outside of Open are able to be processed, however, no electibility is seen. Additionally, when trying to process Open error BEN-990284 is thrown.
 

Solution

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In this Document
Goal
Solution
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