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When Attempting To Load A Multiple Line Spreadsheet Get Error Gateway Timeout Error (Doc ID 2326217.1)

Last updated on MAY 25, 2020

Applies to:

Oracle Fusion General Ledger Cloud Service - Version and later
Information in this document applies to any platform.


On : version, Post Journal Entries

When attempting to upload a large number of journals using Multiple sheet using ADFDi, the following error occurs.

Gateway Timeout Error

The Healt check shows GL Stuck Thread

GL log shows:
[2017-10-11T14:18:35.092+00:00] [GeneralLedgerServer_1] [ERROR:7] [WebLogicServer] [host:] [nwaddr:] [tid: [ACTIVE] ExecuteThread: '4' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: ] [TARGET: /aaaaaa_bbb_gsi.us6_1_FinancialDomain/FinancialDomain/GeneralLedgerServer_1] [TARGET_TYPE: weblogic_aaaaserver] [LOG_FILE: /u01/APPLTOP/instance/wlslogs/FinancialDomain/servers/GeneralLedgerServer_1/logs/GeneralLedgerServer_1.log00002] [STUCK] ExecuteThread: '1' for queue: 'weblogic.bbbbb.Default (self-tuning)' has been busy for "719" seconds working on the request "Workmanager: default, Version: 0, Scheduled=true, Started=true, Started time: 719533 ms[[

The issue can be reproduced at will with the following steps:
1. Populate ADFDi Journal Import
2. Upload a large number of records.

The issue has the following business impact:
Due to this issue, users cannot upload large number of records using ADFDi impacting daily business work load. Journal upload and posting is a core feature.


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