Outlook: Unable to Load the User Profile Due to an Unknown Error

(Doc ID 2326273.1)

Last updated on NOVEMBER 15, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Microsoft Outlook

Unable to perform synchronization with Outlook plug-in. After re-installation,user got below error:

"unable to load the user profile due to an unknown error."





ERROR
-----------------------
Oracle Sales Cloud for Outlook - User Profile
Unable to load the user profile due to an unknown error.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. After re-installation of OSC for Outlook;
2. User received error when trying to download the package / first sync process

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot perform sync with Sales Cloud

Cause

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