Get Unifier Mobile App - "Email" Link To App Store Not Working

(Doc ID 2326433.1)

Last updated on NOVEMBER 13, 2017

Applies to:

Primavera Unifier Cloud Service - Version 17.4 and later
Primavera Unifier - Version 17.7 and later
Information in this document applies to any platform.

Symptoms

On : 17.4 version, Unifier User Mode

When an attempt is made to "Get Unifier Mobile App" and the "Email" Button is clicked in Step 1, the following error occurs.

ERROR
-----------------------
"Unable to send email. Your email address is not configured in .Contact your Administrator."

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

  1. Login to Primavera Unifier
  2. In the upper right-hand corner, click on the drop down arrow next to "Proxy for ".
  3. From the drop-down menu, select Get Unifier Mobile App.
  4. The Get Unifier Mobile App window will display.
  5. On the page that opens, Click "Email" under "Step 1: Download From the App Store"

Note: This is when the user gets the alert below:
"Alert: Unable to send email. Your email address is not configured in .Contact your Administrator."

Cause

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