Users Are Not Receiving Password Reset Email Notifications

(Doc ID 2326532.1)

Last updated on NOVEMBER 15, 2017

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 17.1 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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When selecting the option to e-mail users upon resetting their passwords, users are not receiving the e-mail. User e-mails have been validated and double-checked and are accurate. User settings are checked and mails are not in Junk mail either.

EXPECTED BEHAVIOR
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After selecting the option to e-mail users upon resetting their passwords, users are should be able to receiving the e-mail.

STEPS
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The issue can be reproduced at will with the following steps:
1. selecting the option to e-mail users upon resetting their passwords in OAM
2. Change user's password
3. check user's email

Changes

 

Cause

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