Users Are Not Receiving Password Reset Email Notifications
(Doc ID 2326532.1)
Last updated on NOVEMBER 15, 2017
Applies to:
Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 17.1 and laterInformation in this document applies to any platform.
Symptoms
ACTUAL BEHAVIOR
---------------
When selecting the option to e-mail users upon resetting their passwords, users are not receiving the e-mail. User e-mails have been validated and double-checked and are accurate. User settings are checked and mails are not in Junk mail either.
EXPECTED BEHAVIOR
-----------------------
After selecting the option to e-mail users upon resetting their passwords, users are should be able to receiving the e-mail.
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. selecting the option to e-mail users upon resetting their passwords in OAM
2. Change user's password
3. check user's email
Changes
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |