Users Are Not Receiving Password Reset Email Notifications

(Doc ID 2326532.1)

Last updated on NOVEMBER 15, 2017

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 17.1 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
When selecting the option to e-mail users upon resetting their passwords, users are not receiving the e-mail. User e-mails have been validated and double-checked and are accurate. User settings are checked and mails are not in Junk mail either.

EXPECTED BEHAVIOR
-----------------------
After selecting the option to e-mail users upon resetting their passwords, users are should be able to receiving the e-mail.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. selecting the option to e-mail users upon resetting their passwords in OAM
2. Change user's password
3. check user's email

Changes

Cause

	Sign In with your My Oracle Support account
	Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms