Engagement Engine: Page Peek Data Displaying, Then Overwritten With A Certificate Error

(Doc ID 2326753.1)

Last updated on NOVEMBER 09, 2017

Applies to:

Oracle Live Help On Demand - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : NA version, Cobrowse

ACTUAL BEHAVIOR
---------------
Page Peek data displaying, then overwritten with a certificate error

EXPECTED BEHAVIOR
-----------------------
Page Peek should not show certificate error

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Start chat as customer
2. Take chat as agent in CX Console
3. Click on 'Page Peek' tab

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, agents cannot see Page Peek'd page

Cause

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