Content and Experience Cloud (CEC) Performance Issues with Conversation Lists and Videos (Doc ID 2326888.1)

Last updated on OCTOBER 18, 2021

Applies to:

Symptoms

We have a published, secured Content and Experience Cloud (CEC) site. When we visit pages with conversation lists and videos that content takes a long time to load.

Loading the pages and recording the interaction to capture a HAR (HTTP Archive) showed over 25 seconds to load.

For the video latency, it was noticed that:

• The box/border of the video shows right away, filled with "white space" and then after the variable amount of time (8/18 seconds) the video displays so you can click play.
• It seems that it is expected that the entire video would need to download before presenting a view (with play button).

Cause

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