Content and Experience Cloud (CEC) Performance Issues with Conversation Lists and Videos
Last updated on NOVEMBER 13, 2017
Applies to:
Content and Experience Cloud Service - Version 14.1.0.0.0 and laterInformation in this document applies to any platform.
Symptoms
We have a published, secured Content and Experience Cloud (CEC) site. When we visit pages with conversation lists and videos that content takes a long time to load.
Loading the pages and recording the interaction to capture a HAR (HTTP Archive) showed over 25 seconds to load.
For the video latency, it was noticed that:
- The box/border of the video shows right away, filled with "white space" and then after the variable amount of time (8/18 seconds) the video displays so you can click play.
- It seems that it is expected that the entire video would need to download before presenting a view (with play button).
Cause
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