Content and Experience Cloud (CEC) Performance Issues with Conversation Lists and Videos

(Doc ID 2326888.1)

Last updated on NOVEMBER 13, 2017

Applies to:

Content and Experience Cloud Service - Version 14.1.0.0.0 and later
Information in this document applies to any platform.

Symptoms

We have a published, secured Content and Experience Cloud (CEC) site. When we visit pages with conversation lists and videos that content takes a long time to load.

Loading the pages and recording the interaction to capture a HAR (HTTP Archive) showed over 25 seconds to load.

For the video latency, it was noticed that:

Cause

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