The Print View for the Business Process (BP) Log Returns Blank/Empty Pages

(Doc ID 2327867.1)

Last updated on NOVEMBER 14, 2017

Applies to:

Primavera Unifier Cloud Service - Version 17.5 and later
Primavera Unifier - Version 17.7 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
The Print View for the Business Process (BP) Log returns blank/empty pages

EXPECTED BEHAVIOR
-----------------------
Print Preview and actual printed document of the BP Logs page should include ALL Items listed in the User Interface.

STEPS
----------------------- 

  1. Login Unifier and navigate to the applicable Business Process log
  2. In Standard View
  3. Click on the "Print" icon > Print Preview
  4. Notice that the Print Preview of the actual printed document shows either all or mostly blank pages and never shows ALL items displayed on the BP log through the UI.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot print with content.

Cause

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