Gender Data Not Displaying on the Demographics tab of Topic Analysis

(Doc ID 2328134.1)

Last updated on NOVEMBER 14, 2017

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A to N/A [Release V1]
Information in this document applies to any platform.

Symptoms

On : NA version, Listen and Analyze

Gender information is not being populated in the Demographics tab of a topic analysis.
 Under Gender it is showing: "No data to display"
 
ERROR
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"No data to display"
 

STEPS
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The issue can be reproduced at will with the following steps:
1. go to Listen & Analyze under bundle 
2. click on Analyze next to topic A for the past month
3. check Demographics tab, under Gender it shows "No data to display"
4. repeat steps for another topic, Ministry of Power, same issue

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see Gender information in the topic analysis and it is affecting their reporting.

Cause

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