Lead Source Fixed Choicelist Field Is Blank

(Doc ID 2328365.1)

Last updated on DECEMBER 04, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Leads, Sales Campaigns

ACTUAL BEHAVIOR
After converting a response from a Sales Campaign to a Lead, in the SUI the Source fixed choicelist field is blank. However, when the customer exported the Lead object, the Source column has the value of EMAIL. The SUI shows a blank but in the object export, it has a value.

EXPECTED BEHAVIOR
The SUI page should display the value as the data exists in the database.

Replication Steps
The issue can be reproduced at will with the following steps:
 1- Create a sales campaign and launch it
 2- Click on a Response in the email from the campaign
 3- View the campaign results and create a lead from the response


Cause

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