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"The System could not process your request" Error When Attempting to Access the Access Control Node (Doc ID 2328442.1)

Last updated on MARCH 16, 2019

Applies to:

Primavera Unifier Cloud Service - Version 17.6 to 17.7 [Release 17.6 to 17.7]
Information in this document applies to any platform.


When attempting to access the Access Control node, a generic system error is received. This also occurs when attempting to access a user account in User Administration.

The System could not process your request, Logging in Again may help in some cases

The issue can be reproduced at will with the following steps:
1. Login to Unfiier
2. Go to Company Workspace --> User Administration --> Open a user account --> error is received.
3. The same error appears when attempting to open a user group or access the Access Control node.


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