Generic System Error When Attempting to Access the Access Control Node

(Doc ID 2328442.1)

Last updated on FEBRUARY 16, 2018

Applies to:

Primavera Unifier Cloud Service - Version 17.6 to 17.7 [Release 17.6 to 17.7]
Information in this document applies to any platform.

Symptoms

When attempting to access the Access Control node, a generic system error is received. This also occurs when attempting to access a user account in User Administration.

ERROR
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The System could not process your request, Logging in Again may help in some cases

STEPS
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The issue can be reproduced at will with the following steps:
1. Login to Unfiier
2. Go to Company Workspace --> User Administration --> Open a user account --> error is received.
3. The same error appears when attempting to open a user group or access the Access Control node.

Cause

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