Collections icon not available in Navigator and Springboard after Release 12 upgrade

(Doc ID 2328591.1)

Last updated on NOVEMBER 15, 2017

Applies to:

Oracle Fusion Advanced Collections Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Goal

Collections icon not available to the users in Navigator and Springboard after Release 12 upgrade. This issue occurs even if the required roles (in this case Collections Agent and Collections Manager) are assigned to the users and Manage Data Access for Users is in place.

Solution

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