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Troubleshooting Onboarding (Transitions) PDF Document Issues (Doc ID 2328641.1)

Last updated on JUNE 12, 2020

Applies to:

Oracle Taleo Onboarding Cloud Service - Version 15B and later
Information in this document applies to any platform.

Purpose

To provide a list of common causes pertaining to issues with PDF documents

Troubleshooting Steps

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In this Document
Purpose
Troubleshooting Steps
 How to View the PDF Document Content
 Basic Principles
 1. Fields are not pulling into the PDF document or wrong data is being populated.
 2. The PDF document is not pulling in the E-Signature provided in the User Defined form.
 3. The offer letter PDF is not populating in Onboarding (Transitions)
 4. Offer Letter PDF offer acceptance information is missing
 5. Content Page PDF's are not displayed to the New Hire
 6. PDF Font varies from the Message Template font used.
 7. The Advanced E-Offer PDF IP address is not populating.
 8. A user is not able to view or delete  attached documents in a new hires/candidates process.
 9. Opening a PDF from System  Documents section of process results in System Error
 10. Attempting to print a PDF results in a System Error (Example of format: A system error has occurred. TRANSITION@ZONENAME.taleo.net (YYYYMMDDHHMMSSSSSS) )
 11. When printing a PDF in Onboarding, some text (not variables or fields) is not showing
 12. For some or all options of a particular selection, the check boxes or radio buttons associated with a user-defined field token are not populating in the PDF
References

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