Troubleshooting Onboarding (Transitions) PDF Document Issues
(Doc ID 2328641.1)
Last updated on MAY 10, 2021
Applies to:Oracle Taleo Onboarding Cloud Service - Version 20B and later
Information in this document applies to any platform.
To provide a list of common causes pertaining to issues with PDF documents
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In this Document
|How to View the PDF Document Content|
|1. Fields are not pulling into the PDF document or wrong data is being populated.|
|2. The PDF document is not pulling in the E-Signature provided in the User Defined form.|
|3. The offer letter PDF is not populating in Onboarding (Transitions)|
|4. Offer Letter PDF offer acceptance information is missing|
|5. Content Page PDF's are not displayed to the New Hire|
|6. PDF Font varies from the Message Template font used.|
|7. The Advanced E-Offer PDF IP address is not populating.|
|8. A user is not able to view or delete attached documents in a new hires/candidates process.|
|9. Opening a PDF from System Documents section of process results in System Error|
|10. Attempting to print a PDF results in a System Error (Example of format: A system error has occurred. TRANSITION@ZONENAME.taleo.net (YYYYMMDDHHMMSSSSSS) )|
|11. When printing a PDF in Onboarding, some text (not variables or fields) is not showing|
|12. For some or all options of a particular selection, the check boxes or radio buttons associated with a user-defined field token are not populating in the PDF|