Review Never Loads the File Attachment, Black Screen With Processing Dots: java.lang.NullPointerException

(Doc ID 2328945.1)

Last updated on NOVEMBER 28, 2017

Applies to:

Primavera Unifier Cloud Service - Version 17.9.0.0 to 17.11.0.0 [Release 17.9 to 17.11]
Information in this document applies to any platform.

Symptoms

On Unifier : Version 17.9, Unifier User Mode and/or iOS App

Review never loads the file attachment, and the following error can be found in the log files: java.lang.NullPointerException

STEPS TO REPRODUCE THROUGH UNIFIER:

  1. Open a record that has an attachment and click on the Review button.
  2. Notice that the name of the file(s) is loaded on the left side of the Review window, but the file never loads on the right side of the window which remains colored black with three little processing dots.

STEPS TO REPRODUCE THROUGH iOS APP:

  1. When attempting to view/download attachment files using the iOS App, the user receives Error message that the File cannot be viewed. Contact your Company Administrator


EXPECTED BEHAVIOR
------------------------
The file should open successfully in both Unifier and/or the iOS app.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms