Scheduled User Defined Reports (UDR's) Do Not Consistently Complete Successfully

(Doc ID 2329183.1)

Last updated on NOVEMBER 17, 2017

Applies to:

Primavera Unifier Cloud Service - Version N/A and later
Primavera Unifier - Version 9.7 and later
Information in this document applies to any platform.

Symptoms

Periodically a percentage of all User Defined Reports (UDR's) that are scheduled to run with a specific frequency (Daily, weekly, etc.) will fail in one of 3 different failure modes:

  1. The recipient of the scheduled UDR will receive an email that doesn't have a report, but includes the message: "User Defined Report failed to generate."
  2. The recipient of the scheduled UDR will not receive any email nor note any errors, they just don't receive the report.
  3. The recipient of the scheduled UDR will receive an email with the following error: "The number of records in UDR is greater than the maximum number allowed for the company. See the maximum limit for the records that can be retrieved at the report level."

(For more information about this last result, see the following KM: "When a Scheduled UDR Fails, the Error Message May Erroneously Indicate the Max Number of Records Is Exceeded (Doc ID 2329204.1)").

Cause

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