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Eloqua Account Import Failed With Error: ORA-56720: I/O data limit exceeded (Doc ID 2329254.1)

Last updated on DECEMBER 21, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, CX Integration

The Oracle Marketing Cloud (Eloqua) Account Import to sync accounts data from Oracle Sales Cloud is failing with the following error:

ERROR
"{ \"detail\":\"_OSC_Retrieving_From_Sales_Cloud\", \"message\":\"statusCode:500, reasonPhrase:\\\"Internal Server Error\\\", errorMessage:\\\" {\\n \\\"items\\\" : [ ],\\n \\\"totalResults\\\" : 0,\\n \\\"count\\\" : 0,\\n \\\"hasMore\\\" : true,\\n \\\"limit\\\" : 0,\\n \\\"offset\\\" : 0,\\n \\\"links\\\" : [ {\\n \\\"rel\\\" : \\\"self\\\",\\n \\\"href\\\" : \\\"https:\\/\\/xxxxxx.crm.us2.oraclecloud.com:443\\/crmCommonApi\\/resources\\/11.1.11\\/accounts\\\",\\n \\\"name\\\" : \\\"accounts\\\",\\n \\\"kind\\\" : \\\"collection\\\"\\n } ]\\n }ORA-56720: I\\/O data limit exceeded - call aborted\\nAn application error occurred. See the incident log for more\\n information.

An application error has occurred. Your help desk can use the\\n following information to obtain a more detailed description of\\n this incident: 875, Server Domain: CRMDomain,\\n Server Instance: CRMCommonServer_as1_01, Application Name: CrmCommonApp.<\\/html>JBO-26044: Error while getting estimated row count for view object Account, statement SELECT count(1) FROM (SELECT PartyEO.PARTY_ID, OrganizationDEO.PARTY_NUMBER, (SELECT OSR.ORIG_SYSTEM FROM (SELECT OriginalSystemReferenceEO.OWNER_TABLE_ID, OriginalSystemReferenceEO.ORIG_SYSTEM, creation_date, max(creation_date) over(partition by owner_table_id) max_creation_date FROM HZ_ORIG_SYS_REFERENCES OriginalSystemReferenceEO WHERE OriginalSystemReferenceEO.OWNER_TABLE_NAME = 'HZ_PARTIES' AND OriginalSystemReferenceEO.STATUS = 'A' ) OSR WHERE OWNER_TABLE_ID = PartyEO.PARTY_ID AND creation_date = max_creation_date) AS VIEW_ATTR, (SELECT OSR.ORIG_SYSTEM_REFERENCE FROM


The issue can be reproduced at will with the following steps:
1. Login into Eloqua and navigate to the Integration App
2. Run the Account Import sync

Cause

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In this Document
Symptoms
Cause
Solution
References


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