Eloqua Get Leads Import Failed With Error statusCode:500

(Doc ID 2329259.1)

Last updated on DECEMBER 21, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, CX Integration

Get Lead imports in Marketing Cloud (Eloqua) to retrieve data from Oracle Sales Cloud are failing with the following errors:

ERROR
statusCode:500, reasonPhrase:"Internal Server Error", errorMessage:"Failed to build ViewCriteria from expression "(PrimaryContactEmailAddress LIKE %@%) AND (LastUpdateDate between '2017-10-17T15:51:00' and '2017-10-24T15:52:33')" using view object MklLeadVOForRest. " Retrieving from Sales Cloud


The issue can be reproduced at will with the following steps:
1. Login to Eloqua and navigate to the Sales Cloud Integration App
2. Run the Get Lead Import sync



Cause

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